Customer Support

At Luminary Gem, your satisfaction is our top priority. We’re here to assist you with any questions, from choosing the perfect lab-grown diamond to caring for your jewelry after purchase.

How We Can Help

Order Assistance: Track your order, make changes, or check your shipping status.

Product Information: Learn more about diamond grading, certifications, and customization options.
Returns & Exchanges: Easy and transparent return process for your peace of mind.
After-Sales Service: Complimentary resizing, cleaning, and care guidance.

Get in Touch

Our dedicated support team is available to help you Monday to Friday, 9 AM – 6 PM (GMT+8).

Email: service@luminarygem.com
Live Chat: Available on our website for instant help.
Response Time: We aim to reply within 24 hours.

At Luminary Gem, we believe every customer deserves clarity, care, and confidence — just like our diamonds.