Privacy Policy

 

Last Updated: October 2025

At Luminary Gem, we believe trust is the most precious element in any relationship. We're committed to protecting your personal information with the same care we put into crafting our jewelry. This policy explains in clear, straightforward language how we handle your data.

1. INFORMATION WE COLLECT

We collect information that helps us provide you with a seamless and personalized experience:

  • Order Details: When you make a purchase, we collect your name, email address, shipping and billing addresses, phone number, and payment information. This ensures we can process your order accurately and deliver your special piece to the right place.
  • Account Information: If you create an account with us, we store your login credentials, preferences, and saved items—making your next visit a little smoother.
  • Technical Data: We automatically gather information like your IP address, browser type, and how you navigate our site. This helps us understand what works well and what we can improve.
  • Communications: Any messages you send us via email, contact forms, or live chat are kept so we can provide you with the best possible service.

2. HOW WE USE YOUR INFORMATION

Your information helps us:

  • Process your orders and handle shipping
  • Provide customer support when you need assistance
  • Send important updates about your orders or account
  • Improve our website and services based on how people use them
  • With your explicit consent, send you marketing communications about new collections or special events
  • Meet legal requirements and prevent fraudulent activity

3. COOKIES & SIMILAR TECHNOLOGIES

Our website uses cookies—small text files that help us remember your preferences and understand how visitors use our site. You can disable cookies through your browser settings, though please note this might affect how some features work.

4. DATA SECURITY

We protect your data using appropriate security measures including encryption (SSL technology) and secure payment processing. While no system is completely invulnerable, we work diligently to keep your information safe from unauthorized access or disclosure.

5. INFORMATION SHARING

We respect your privacy and do not sell or rent your personal information to third parties. We only share data when necessary with:

  • Payment processors to complete your transactions
  • Shipping carriers to deliver your orders
  • Analytics providers who help us improve our website (using aggregated, anonymized data only)

6. YOUR RIGHTS & CHOICES

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Ask us to delete your personal information
  • Opt out of marketing communications at any time
  • Object to certain types of processing

To exercise any of these rights, please email us at support@luminarygem.com. We'll respond within 30 days.

7. DATA RETENTION

We keep your personal information only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

8. INTERNATIONAL DATA TRANSFERS

As our operations are based in Shenzhen, China, your information may be transferred to and processed in a country different from where you live. We ensure all such transfers comply with applicable data protection laws and that your data remains protected.

9. POLICY UPDATES

We may update this policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version will always be posted here with the updated "Last Revised" date.

10. CONTACT US

If you have any questions about this Privacy Policy or how we handle your data, we'd be happy to help:

Luminary Gem
Email: support@luminarygem.com
Business Office: 17th Floor, Tower B, Tellus Diamond Building, No. 54, Shuibei 2nd Road, Luohu District, Shenzhen, China